Subject: Tech Support Candidate - Ganesh Singh bisht
From: Ganesh Singh bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Apr 2022 11:07:43 -0400

| | Tech Support Test

Name | Ganesh Singh bisht
E-mail | [email-masked]
Phone Number | (110043) 9625780085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technology | L2 | NA | 13,200
Previous Employer 1 | JeetInfo tech | L1 | NA | 8000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check Internet is Woking or not , then I will check my VPN is connected or not  then I will check it is allowed  or not  . Generally it is not allowed on my current organization . For accessing it I would have to raise  New and television access request from connect2IT and approve it from respective approver. Once it approved need to wait for 6-8hours then it would be accessible.If still it is not acessible then I would have reach out to network team  for same.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will  open my phone   and speaker bluetooth .Then I will  pair my phone bluetooth with Bluetooth speaker . Once it paired . I will able to communicate with speaker.
What according to you makes you a good candidate for customer service or technical support job? | My technical skill  and  keen on to find out solution of problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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