Subject: English Language Test - Kapil Gupta
From: Kapil Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Apr 2022 10:12:55 -0400

Foreign Language
Screening Test

Name

Kapil
Gupta    /  (91) 9045979884    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Customer,

Sincere apologies for the delay in your delivery. The product you ordered was
dispatched by us on the same day, however its been informed by the courier
company that the address provided was wrong. Please reply back to us with the
correct address. You can also give us a call on +4498765432.

Kind regards,

John

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
customer,

We apologize for inconvenience faced by you, we will send our technical support
person to you who will check the cabinet you have and replace it with a new one,
we never send out defect products to our clients and we promise we will provide
you better service in future.

Kind regards,

John