Subject: Arabic Language Test - Mohammad Javed
From: Mohammad Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Apr 2022 07:10:22 -0400

| | Foreign Language Screening Test

Name | Mohammad Javed    /  (110025) 9455135668    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer, apologies for inconvenience.
Iam really sorry for the inconvenience problem that happened.But I do my best to deliver orders to the customers as soon as possible, and always make sure that the customers got satisfied with company,s products and services.The order was shipped by me, and handed over to courier company same day when the order was placed by you.But I think the address provided by you is incorrect.So could you send me your correct address here please? I will do all I can to deliver your order item to you as soon as possible.
Thanks for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am really sorry for that.This happens rarely here.my company has a solid reputation for providing high quality products and services.The quality of the product delivered to you was not according to my company standard.I will exchange and resend you new TV immediately,and I will try my best to deliver it as soon as possible.I hop, you will receive it tomorrow.If you have any question,feel free to contact me directly.
Dear customer، I sincerely apologize for inconvenience that happened.

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