Subject: English Language Test - chinmaya parida
From: chinmaya parida <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Apr 2022 01:51:37 -0400

| | Foreign Language Screening Test

Name | chinmaya parida    /  (82499) 68562    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (name),

I am sorry for the mix-up about your order (order number, product name). It was shipped on time (date) but then was sent to the wrong address. It has, however, been returned to our stores.  We are doing our best that this should never happen again.

Thank you for the patience and understanding. For this mistake on our side, we are giving you a XX% discount on your next purchase. Use the code XXXX on your next purchase to have the discount. We have, however, sent the order to your address and will be delivered within three days.

Sender

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul

We appreciate your prompt action in alerting us about order# [number]. As a company, we are sorry that your goods were damaged while in transit and we take full responsibility for the mistake. In this respect, we have sent a replacement for the damaged good; you will receive the products by 18 /04 /2022

We have included a return label for the damaged goods in this envelope. Kindly attached the label to the package and dispatch it through our regular courier; you will not pay for the postage. If we can get the package in the next 2 - 3 days we will be glad.

We are thanking you for your feedback and for being one of our valued customers.

Sincerely,

Homebox Team,

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