Subject: English Language Test - seraj uddin
From: seraj uddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 07:34:32 -0400

| | Foreign Language Screening Test

Name | seraj uddin    /  (+91) 8736920756    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Great! Thanks for letting me know about the shipping issue. In order to protect both of us, after that will check the delivery status inn such condition than have to cancel order and will make process of refunding from the courier facility.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | in light of seller product term & condition customer can raise issue under the given date and complaint about replacement or refund money, customer can visit the seller site and make the cancellation or request to replacement.

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