Subject: English Language Test - Ashwin Sharma
From: Ashwin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 06:45:08 -0400

Foreign Language
Screening Test

Name

Ashwin
Sharma    /  (91) 7860676457    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Subject- Regarding the delivery status.

Hello Sir/Ma'am,

Thanks for shopping from our website. We are pleased to inform you that you have
ordered a hand bag 14 days back Order ID 123 and it was shipped by us and handed
over to the courier same day the day it was placed.But, the delivery address
mentioned to the courier seems to be wrong and the order is still with the
courier company.

In this case, we request you to please contact the courier and ask to mention
the right delivery address so that they can again deliver the item and if for
any reason the courier company is still not able to deliver the order in the
updated address, please check and update the delivery address in our website and
re- order the item again and you will surely receive the order as per the
expected date as soon as possible.

Here, the courier company website is www.xyz.com and the toll free number -
0#####.

We appreciate your support and understanding and for any future queries please
call us back.

Thanks and Regards

ABC

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject-
Regarding the complaint raised for the damaged TV Cabinet.

Hello Abdul,

Thanks for contacting us and we really appreciate your patience and
understanding. As we received your complaint for the TV Cabinet which have
purchased last week, we really apologize that you have received a damaged
product having too many scratches on it. We assure you that we will resolve this
issue as soon as possible.

We have forwarded your complaint to your product service team and they will
contact you and help you with the replacement of the TV cabinet within 5 to 6
next working days.

We are thankful for such support and we really hope that this kind of issue will
not happen again in future.

Thanks and Regards

ABC