Subject: English Language Test - Jasmeet Kaur
From: Jasmeet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 06:13:23 -0400

| | Foreign Language Screening Test

Name | Jasmeet Kaur    /  (110032) +917017877027    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | As, I can check that your order has been shipped by the seller and our courier service provider was trying to deliver your order but couldn't do so due to wrong address, I would request you to place a fresh order with correct address.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I am sorry for the trouble, I will surely help you in this regard. I would like to let you knoe that your product falls under 7 days replaxement policy so the seller will surely replace your order if you are facing such issues with your order.

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