Subject: Tech Support Candidate - Nadeem Mohammad
From: Nadeem Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 06:02:45 -0400

Tech Support
Test

Name

Nadeem
Mohammad

E-mail

[email-masked]

Phone Number

(91) 8125723751

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

vizag

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Speakers &
Audio
Banking Tools

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HSBC

CSE

28000

Previous Employer 1

PATRA

PE

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. i will
identify the problem, 2.establish a theory of probable cause,3. test the theory
to determine the cause4. Establish a plan of action to resolve the problem and
implement the solution, 5 . verify full system functionally and implement the
preventive measure and create action plan finally

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

swipedown
from the top of the screen,touch and hold Bluetooth, tap pair new devices, if we
dont find pair a new device check under available devices or tap more, refresh .
tap the name of the Bluetooth device you wants to pair your device,and follow
any on screen instructions

What according to you makes you a
good candidate for customer service or technical support job?

detail knowledge about the product/Service you offered,
effective communication skills, Patience to listen customer. Good sense of
humor, tendency to behave in an uncompromising and consistently honest, moral
and ethical manner

On a scale of 1 - 5 please rate your
fluency in spoken English

5