Subject: Tech Support Candidate - Mohd shabab Haider
From: Mohd shabab Haider <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 05:05:07 -0400

Tech Support
Test

Name

Mohd shabab
Haider

E-mail

[email-masked]

Phone Number

(91) 7972051011

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mercer

Senior associate

37000

Previous
Employer 1

Wns

Associate

1/7/2015

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check if i am connected to a network
or not , secondly i will check whether the domain/site is spelled correctly or
not .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Open bluetooth of mobile

2. Power on bluetooth speaker

3. Make sure mobile bluetooth is in search mode

4. Once device name is populated on mobile, click pair.

5. All done.

What according to you makes you a good candidate
for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you
should be soft spoken, good listener, problem solver, helpful, team builder and
know how to engage the people well.

On a scale of 1 - 5
please rate your fluency in spoken English

4