Subject: Tech Support Candidate - Harsh Wardhan Miglani Harsh wardhan
From: Harsh Wardhan Miglani Harsh wardhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 04:32:02 -0400

| | Tech Support Test

Name | Harsh Wardhan Miglani Harsh wardhan
E-mail | [email-masked]
Phone Number | (91) 9896770314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Ticketing tools SLA SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | Care health insurance | Manager | 26/11/2021 |
Previous Employer 2 | PTC CIRCLE | Technical Support Engineer | 31/08/2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check for the internet connection. I will restart my device to check if this works. I will check if the website is down only for me or its down from the server end.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Settings and then click on Bluetooth. Click on pair a new device. Search for the device. After the device is found click on pair and connect with the device
What according to you makes you a good candidate for customer service or technical support job? | I possess the skills and knowledge to make customer happy. I will think of the solution for the problem the way a customer thinks so that I can better understand the issue and provide a quick resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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