Subject: Tech Support Candidate - Arun Kumar
From: Arun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 04:23:24 -0400

| | Tech Support Test

Name | Arun Kumar
E-mail | [email-masked]
Phone Number | (+91) 8800988464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Akash Vihar Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Salvus Global Serivices Pvt Ltd. | Tech Sales Executive | January 31 2021 | 35k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will look for what error is coming up then according to that i will follow steps. for example if DNS issue there are multiple steps first and effective way is clearing  cache and clear history or directly reset the browser and apart from that  I will Delete temp, files %temp% files , prefetch and restart the pc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first i turn on Bluetooth of speaker then from my phone i search for Bluetooth speaker name and connect it will show pair option and i do it. and it is connected.
What according to you makes you a good candidate for customer service or technical support job? | first of all I had learnt good experience from my previous company and behalf of that  I can say that I have good customer service and sales skills, I am a good listener
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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