Subject: Tech Support Candidate - Aman Garg
From: Aman Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 03:50:39 -0400

| | Tech Support Test

Name | Aman Garg
E-mail | [email-masked]
Phone Number | (0562) 7906296767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC TECHNOLOGY | Network coordinator | 30/04/22 | 21600
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The problem only happens on a secure (https) website — Open a new tab and check to see if you can load another website like google.com
See if the Problem Is on Your End or Theirs.
Browse a Cached Version of the Page.
Disable Add-Ons and Other Interfering Software.
Check Another Browser or Incognito Window.
Fix Your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

Leadership. Even in entry-level positions, most employers look for evidence of leadership qualities.
Teamwork.
Communication and Interpersonal Skills.
Analytical Skills.
Dependability and a Strong Work Ethic.
Maturity and a Professional Attitude.
Adaptability and Flexibility

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |