Subject: English Language Test - Kratika Tiwari
From: Kratika Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 02:57:36 -0400

Foreign Language
Screening Test

Name

Kratika
Tiwari     /  (91) 7505433434    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

On checking, I see that the Delivery Executive tried to deliver
your product on April 11, 2022, but could not do so due to wrong address.

Please do not worry, we have another option for you. If you like, you can cancel
the order and place a fresh order with the correct address or area
pincode.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

I
certainly understand your concern. I am sorry for the trouble that has been
caused to you in this regards to your product . Please do not worry, I will
surely help you.

I would like to inform you that I escalate your request to our hight authority.
Do not worry, the team will get back to you with in 24 to 48 hours with the
resolution.