Subject: English Language Test - Varun Singh
From: Varun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 02:32:35 -0400

Foreign Language
Screening Test

Name

Varun
Singh    /  (+91) 9810470753    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for contacting babyshop.com. Firstly, please accept my sincere apology
for the delay in the order. I have checked the details and as per the delivery
partner the address that was mentioned was incomplete due to which attempt for
the delivery made was unsuccessful.

I would request you to please share your complete address so that I can update
the same in your account. Please be assured, your product will shipped on
priority and you will get the delivery soon.

Your patience and cooperation is highly appreciated.

Thank you.

Varun

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Thank you for contacting Homebox support.

As I can understand, the unit got scratches while installation. I am sorry for
the inconvenience. Please do not worry, we wills surely help you in getting this
resolved. In order to proceed further I request you to please share some images
of the visible  scratches so that I can pass them to our higher level team to
get this resolved for you as soon  as possible.

Rest assured, you are our valuable customer and we will help you with the best
possible resolution.

ThankYou

Varun