Subject: English Language Test - Roopanshi Sharma
From: Roopanshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 02:14:34 -0400

| | Foreign Language Screening Test

Name | Roopanshi Sharma    /  (+91) 7895503097    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Greetings of the day!
As per the update from our courier partner we tried to reach at your location to deliver the ordered handbag. Unfortunately our delivery boy is unable to find your location as per the given address.
Would request you to please share the correct address and alternate contact no with us.

Thanks & Regards
Roopanshi sharma
Xyz company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Inconvenience regret!!
We have notice the issue which you have faced. We would like to request you to please share the clear images of the issue with us along with the invoice of order, so that we will proceed according.

Thanks & Regards
Roopanshi Sharma
Xyz company

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