Subject: English Language Test - Rohan Thapa
From: Rohan Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 13:29:46 -0400

| | Foreign Language Screening Test

Name | Rohan Thapa    /  (91) 9083101134    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

We are extremly sorry for the inconvenience cause to you. Due to deliver address error our courier service won't be able to dispatched your order on time so if you can kindly provide us your proper address will go ahead and deliver your package as soon as possible.

With regards,
Rohan thapa
Homebox team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are really sorry for the inconvenience cause to you. Will sent the team to inspect the product and will do the needful.And will make sure it will not happen again.

With regards,
Homebox team

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