Subject: English Language Test - Kalpana Sah
From: Kalpana Sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 08:55:40 -0400

| | Foreign Language Screening Test

Name | Kalpana Sah    /  (91) 9839739554    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

I see you have a query for yor order status.I have checked with my courier team your order is with courier only due to wrong address.I request you to please reply back on this email and share your correct address.So that we can deliver your order as soon as possible.

I understand your concern regarding the hand bag which you have not received. I'm really sorry for the inconvenience caused.

If you need any further assistance, please contact us back and we will glad to help you.

Thank you for contacting babyshop.Have a good day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I am extremely sorry to learn about your experience.I have created a replacement for you.Your item will be pick up on 16th April 2022.Please don't worry you will get a call once the pick up agent will be in your area for the pick up.

It will be hand to hand replacement.Please don't worry delivery agent will deliver and pick up the item at the same time.

If you need any further assistance, please contact us back and we will glad to help you.

Thank you for contacting us.Have a good day!

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