Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 06:58:10 -0400

Tech Support
Test

Name

Rakesh
Kumar

E-mail

[email-masked]

Phone Number

(91) 9664152770

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
Active directory

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Evision technoverse

Desktop support

5th April
2021

13000

Previous Employer 1

Thinksapp pvt ltd

Desktop support

15 nov
2021

16000

Previous Employer 2

Inknowtech pvt ltd

Senior
technical support

31 mar 2022

30000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Troubleshoot steps:

1.delete all history, cookies, browser.

2.i checked ,is it access or not and I checked did you have access of this
particular site or not.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Troubleshoot steps:

1. checked blutooth drivers working or not.

2. Reset the blutooth drivers.

3. Restart the mobile.

What according to you makes you a
good candidate for customer service or technical support job?

Engineers have good knowledge of troubleshoot steps of all
kind of system,ms office,active   directory, software
installation.

On a scale of 1 - 5 please rate your fluency in
spoken English

4