Subject: Tech Support Candidate - ANJUL SAINI
From: ANJUL SAINI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 06:00:58 -0400

| | Tech Support Test

Name | ANJUL SAINI
E-mail | [email-masked]
Phone Number | (+91) 8790721279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Sr.ERC | 12/10/2021 | 38000
Previous Employer 1 | Tech M | senior Associate | 09/03/2020 | 24000
Previous Employer 2 | Wipro | senior Associate | 03/07/2019 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get any error for heading to the website i.e. www.ndtv.com.
I will first check if I have my internet working on my computer and if working so I will try to use a search
engine to make to the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | we have to turn the Bluetooth speaker On first and then we have to turn the Bluetooth turn on in our phone we have to then start searching the Bluetooth devices near us soon we will be able to find the speaker if the speaker is in the pairing mode and then we have to connect to the speaker and we are good to go.

What according to you makes you a good candidate for customer service or technical support job?

Detail knowledge about the product/services you offered.
Getting into the customer's shoes.
Effective communication skills.
Patience to listen to customers.
Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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