Subject: English Language Test - Rahul Saijari
From: Rahul Saijari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 04:43:58 -0400

Foreign Language
Screening Test

Name

Rahul
Saijari    /  (91) 07838521742    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello customer,

We're writing to let you know that your package ordered from our online store
which didn't got delivered to your address. Upon checking the order status, The
order was shipped by us, and handed over to courier company same day when the
order was placed.The courier tried to deliver the order to your address, but the
address as per the courier was wrong. We request you to update your current
address and place the order again.

Also, I have issued a full refund for this package. The refunded amount will get
credited to your original payment method within 3 to 5 business days.

We hope to see you again soon.

Best regards,

Rahul Saijari

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

We're writing to let you know that we have received your complaint regrading
your TV Cabinet purchased last week.

To help you with this, we have created a free replacement of your item which
will get deliver to your address within 3 to 5 business days.

Have a great day.

Best regards,

Rahul Saijari