Subject: Tech Support Candidate - Aditya Singh
From: Aditya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 04:16:42 -0400

| | Tech Support Test

Name | Aditya Singh
E-mail | [email-masked]
Phone Number | (+91) 7010701917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
DMS TECHNICAL SUPPORT & ASSOCIATE CUSTOMER SUPPORT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ARE INERNATIONAL PVT LTD | Associate Tachnical & Customer Support | As per your company norms will apply for the notice period | 23,206
Previous Employer 1 | SCHOOL OF FISH & TECHNOLOGIES | Implementor | November -2020 | 20,000 + Allowances
Previous Employer 2 | NIL | NIL | NIL | NIL

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)As per your question first thing  will  follow is that  , will contact NDTV helpline toll free number if available over call.

2)Second thing is that if we didn't get any response through call will drop a mail to support mail ID of NDTV.

3)Although if we didn't get any  response  from support team of NDTV through call/mail we can contact their higher authority team members via our Senior In-charge Member

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)First thing to connect a bluetooth speaker to our mobile phone is that we will go to settings in our mobile phone.

2)After that we will turn on the  Bluetooth option in our mobile phone.

3)After that various  list of available devices will appear in our mobile screen if multiple bluetooth is on near by us.

4)And if our speaker is not listed in our mobile bluetooth device, will press the button on our speaker that makes it discover able.

5)After that in our mobile will select the speaker which we need to connect (as per our  brand name listed) and after that we  connected through our mobile via bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

For me it will be as per below mention points.

1)Quick  response  & We identified customer need

2) Wants keep always smiling & Attitude & Well Dress

3)We have to give proper to the point  answer & always work positive .

4)Time management & flexible &organize work

5) To work cool & keep of presence of mind at every point and to listen our senior & interact with them and learn many things from them.

6)At last My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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