Subject: English Language Test - NAVAS SHAREEF NADAKASSERI PUDUVAKKARA
From: NAVAS SHAREEF NADAKASSERI PUDUVAKKARA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 04:15:02 -0400

Foreign Language
Screening Test

Name

NAVAS
SHAREEF NADAKASSERI PUDUVAKKARA    /  (91) 9567134271
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

I am very
sorry to hear about your bad experience with our service. As per the available
information to us, the order had been shipped and handed over to Courier Company
normally but your given address on courier was wrong. The courier had tried to
deliver the order on given address but unfortunately given address was wrong.
Sorry for inconvenience and we are ready to resend the product again if you are
satisfied and ready to proceed with this order. We are ready to solve your
problem; if you provide us the correct address we are ready to resend the same
product.

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

Have a nice day

I am very sorry to hear about your bad experience with us, I understand how
irritating this problem is for you. I am going on through your order and
definitely we will take action on your complaint. Feeling sorry for the
inconvenience caused, we are ready to replace your order with a new unit if you
are want to continue with this order, otherwise you can cancel the order and
your money will be refunded to your bank account within three working days.
Please show enough kind to let us know about your replay on this order.

Thank you