Subject: English Language Test - Ankita Das
From: Ankita Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 03:21:04 -0400

| | Foreign Language Screening Test

Name | Ankita Das    /  (91) 9883325957    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

As per our records your has been shipped from our end and handed over to our courier company. However due to delivery address is wrong  as per our courier partner they are unable to deliver the product to your given address. So I request you to order the product again with correct address and phone number so that we can provide you the services as soon as possible or you can contact to our customers care number to make changes in your address. Thank you for you cooperation and apologies for the inconveniences caused.

Regards
Live salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are really sorry for the inconveniences you faced. However, as per the policy once the product has been delivered there is 7 days return policy if there is any damage product you received from our company. I request you to initiate the return or exchange from your app so that we can do the needful for you. We apologise for the inconveniences you faced.

Regards
Home box team

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