Subject: Tech Support Candidate - Mohammed Arbaz Mihai
From: Mohammed Arbaz Mihai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 02:53:08 -0400

| | Tech Support Test

Name | Mohammed Arbaz Mihai
E-mail | [email-masked]
Phone Number | (332311) 9772070049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Technical support executive | 28 feb | 24500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are some trouble shooting steps from which we can resolve the situation
1. Er can try it from another browser
2. We can update the browser and then try to open it again
3.we can clear the cache and cookies and then try to again
4.it depend also what is exactly error it is showing, and then according to it we can proceed further
All above mentioned are some basic troubleshooting and for advance steps we just have to know what is exact error code

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please go to in your mobile setting it is gear like symbol icon please click on it and then we will able to see Bluetooth option click on it and then enable the Bluetooth and start scanning it and then it will find nearby Bluetooth device and will connect automatically if it is not asking for pairng
What according to you makes you a good candidate for customer service or technical support job? | I have 4 months customer handling experience in international process I was working as a technical support executive in my perivioues organization. I believe that I have a good communication skills and customer handling skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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