Subject: English Language Test - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 02:24:30 -0400

Foreign Language
Screening Test

Name

Rohit
Sharma    /  (201309) 08802579193
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
sir/madam, I checked your order details,as per our delivery agent said that the
address is not correct.i am trying to find your address but I have a request to
you please check your address details and send your correct address details to
us.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir,as I understand your concern that I make a request to you please be patient
for some time.give me some time,that I have checked the policy of return or
replace the item,then I will concern you about your queries.give me some time I
will contact you few times later.thankyou