Subject: English Language Test - Anupriya Tiwari
From: Anupriya Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 01:58:40 -0400

| | Foreign Language Screening Test

Name | Anupriya Tiwari     /  (91) 7011961713    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

Greetings from babyshop.com

As I have checked in my system that your package was shipped on the very same day when it was purchased. The courier company already tried to deliver your order but the address you mentioned while purchasing it was incorrect because of which we were unable to deliver it to you. So I request you to kindly share the correct address so that the package can be delivered to you as soon as possible.

Thanks and regards,
Anupriya Tiwari.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

Greetings from Homebox.

We are really sorry to hear about your experience and we will try to do our best in this regard. As per the policy sir I will not be able to refund you the amount as of now but what I can do is that I can replace your cabinet with a new one as soon as possible. If you are ok with it kindly revert me back on the same mail.

Thanks and regards,
Anupriya tiwari.

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