Subject: English Language Test - Ujjwal Anand
From: Ujjwal Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Apr 2022 01:52:36 -0400

| | Foreign Language Screening Test

Name | Ujjwal Anand    /  (91) 8076607466    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, XYZ

We are writing this email to inform you that we tried to deliver your package which you ordered from our company(name) but due to incorrect address the order could not deliver it, so we would request you to share your correct address so that we can deliver your package as soon as possible.

Thanks&regard
Ujjwal Anand
Company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, XYZ

We have received your complaint about your new TV cabinet that has too many scratches according you. First of all, we apologize for the inconcivence caused to you that was unintentional, we will be sending one of our executives to check the TV cabinet so that we will be able to help you and will do needful if anything requires.

Thanks&regards
Ujjwal Anand
Homebox Team.

| |