Subject: Tech Support Candidate - DINESH KUMAR
From: DINESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 16:21:48 -0400

Tech Support
Test

Name

DINESH
KUMAR

E-mail

[email-masked]

Phone Number

(122001) 7990604524

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon sctr-38

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
All technical

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Self Bussness

Admin Role

Jan 22

50000

Previous Employer 1

Brilltech Engineering Pvt
Ltd

Admin

Dec 21

45500

Previous Employer 2

IT Security India Pvt Ltd

Admin
Role

Nov 20

38000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If I see any website or software problem in the
computer, then I would say that fix it quickly, otherwise you may suffer a lot
and at the same time the data which is inactive is also inactive.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open the Settings app.

2 Navigate to Connected devices, and turn on the Bluetooth toggle switch, if
it's not enabled.

3 Select Bluetooth to view the options.

4 Select Pair new device to place the 5Bluetooth device in pairing
mode.

What according to you makes you a good candidate
for customer service or technical support job?

"Because
I have what it takes to fill the requirements of this job - solve customer
problems using my excellent customer service skills." "Because I have the
experience and expertise in the area of customer support that is required in
this position."

On a scale of 1 - 5 please rate your
fluency in spoken English

3