Subject: Tech Support Candidate - Satyam Kumar
From: Satyam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 11:26:07 -0400

| | Tech Support Test

Name | Satyam Kumar
E-mail | [email-masked]
Phone Number | (91+) 8877029657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna, Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check internet connection.If then also not open then I will try to open in another browser after that also not happening then I will check the cookies etc. After that also not open then will try to open another website If that is opening then there will be server issue..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Bluetooth of both speaker and mobile.
Secondly search the available devices in mobil
Third choose the speaker's name in the option.
And then pair it from mobile and it's done.

What according to you makes you a good candidate for customer service or technical support job? | According to me the customer should be happy with my work and If again they facing another problem regarding that then they should ask me for the service so that I also feel happy to know that they are happy with my service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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