Subject: English Language Test - Ankit Dubey
From: Ankit Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 11:20:49 -0400

Foreign Language
Screening Test

Name

Ankit
Dubey    /  (91) 9910017935    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello XYZ,

Thank you for reaching out! I have an answer to your query regarding the
delivery of your hand bag.

Your package has already been shipped by us and handed over to courier company
on the same day when you placed the order. When I checked the status of your
order it has not been delivered because the provided address was wrong as per
the courier company.

Kindly provide the current address again. I will get it update with the courier
company and we will deliver your package as earliest as possible.

If you have any more questions or come across any other issue, please let me
know. we'll be happy to help you.

Have a great day,

Regards,

Ankit Dubey

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
XYZ,

We are extremely sorry for the inconvenience caused to you. Although our company
strives for 100% customer satisfaction.

After looking into the matter, your product has been delivered and installed
today so, we will replace the installed cabinet to the new one. Team will come
at your place with the new TV cabinet and will install it at the same time.

I've passed this to the concern team. We'll make sure your issue will get
resolve as earliest as possible. As well as we've applied some discounts coupons
for your next purchase with us.

Thank you for your patience and let me know if I can help in any way.

I apologize again for the inconvenience.

Regards,

Ankit Dubey