Subject: Tech Support Candidate - Bhanu Kapoor
From: Bhanu Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 06:34:00 -0400

Tech Support
Test

Name

Bhanu
Kapoor

E-mail

[email-masked]

Phone Number

(91) 9871127441

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Prashant Vihar rohini sector 14
New Delhi 110085

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP
ACIP APTECH , CompTIA A+
NIIT.

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TaisTech

QA Analyst L1

September 2017

45k Plus
incentives

Previous Employer 1

Zensar

Senior Desktop Administrator

May
2015

40k Plus perks

Previous Employer 2

Dell

Senior Technical Support
Engineer

June 2008

32k plus sales incentives

In
your past experience you have (select all that applies)

Interacted
with International customers on Phone

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

A) check the address eg no mistakes like ndtt or
missing dots etc.

B) See if internet connection is working or it is intermittent or it's not
stable .you can check that on toolbar below in windows OS.

C) Lastly you can check the website owner or with person responsible for the
same.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

A) please go to settings on your mobile
phone.

B) Tap or touch on the Bluetooth option .

C) Turn it on Bluetooth , it will show it as enabled.

D) You would see a list devices around and also the device you want to connect
eg  I have Bose speakers, it will show Bose appearing as of the options in the.
List.

E) If in case your device eg Bose speakers is not appearing in the list then
please ensure you should check your speakers are available or charged properly
or it's on or press the button to makes it available.

What according to
you makes you a good candidate for customer service or technical support
job?

Patience and Good Communication and active listening  with
good knowledge of general or frequently asked problems and resolution as per
satisfaction of the client makes me confident for the same

On a
scale of 1 - 5 please rate your fluency in spoken English

5