Subject: Arabic Language Test - Aadil Affan
From: Aadil Affan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Apr 2022 01:55:52 -0400

| | Foreign Language Screening Test

Name | Aadil Affan    /  (+91) 9013049075    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Customer Name)
I am really sorry to hear that you could not get your order at a specific time. There were issues that caused the problem. I really understand your concerns. And we regret you had such an unpleasant incident.
Unfortunately, our delivery boy could not reach the address you provided us (need to write the address provided by the customer). Our representative found the address wrong. I have double-checked the address.
I request you to provide the correct address with a landmark so that our representative could reach it on time.
Once again, I apologize for the inconvenience. We will continue to do our best to speed up our services.
Aadil Affan
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear (Customer Name)
Thanks for reaching out to us to inform us about the unpleasant incident encounter with you. We really apologize for that.
As you requested, I have updated your complaint on our website. Our representative will get in touch with you soon and will replace the item.
You can find our complete replacement policy here (need to paste the link) please feel free to reply to this email or call me directly on my number (number) for additional inquiry.
Once again thank you.
Aadil Affan
Customer care executive

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