Subject: English Language Test - Afzal Hussain
From: Afzal Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 14:10:29 -0400

| | Foreign Language Screening Test

Name | Afzal Hussain     /  (+91) 8800864998    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Madam,

Thank you for reaching out to Live Salesman Customer Care Service. First of all, we are very sorry to hear that your hand bag is not yet delivered. We have done an investigation into your issue from our end after contacting our courier partner and found that the delivery boy tried to reach at your location to deliver ordered hand bag but unfortunately, he could not find your location and even he tried calling you multiple times on your provided number but that also went unanswered from your end.

As a Customer Care Service we understand your pain and hence providing you delivery boy's number of your area. Please call on this number (xxxxxxxxxx) to pick your order tomorrow after 9am.

Thank you for raising your concern and if there is anything we can help you in future, please don't hesitate to reach out.

Regards,
Live Salesman Customer Care  Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,

Thank you so much for reaching out to Live Salesman Customer Care Service. First of all, we are very sorry to hear that the installed TV cabinet got many scratches. There is one possibility that the scratches happened during the installation due to poor handling by our installation team. However, as a Customer Care Service, we're always ready to hear our customers' concerns and voices and hence, we have gone ahead and ordered a replacement of the cabinet. You can expect to receive it at your home tomorrow around 10am. Our installation team will also be there to fix it properly this time with all necessary care.

After the installation of cabinet tomorrow, if you still feel that the cabinet is not good, please write back to us raising your concern and we would be happy to process the refund for you.

We would like to hear a bit more about your experience after the second installation by our team and if there was anything that we could have done to make it better. We're always trying to improve here and we would love to hear your insights.

Regards,
Live Salesman Customer Care Service

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