Subject: English Language Test - Gagan Prasad
From: Gagan Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 04:51:29 -0400

| | Foreign Language Screening Test

Name | Gagan Prasad    /  (769014) 7978065765    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer,

Greetings of the day,

I'm really sorry for the inconvience. Upon checking the tracking information, I've found the address mentioned while placing the order was wrong. So that we are unable to deliver your order as per expected date. I would request you please help me with your correct address so that I can forward your correct address to our courier service and you will get your order as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I'm really sorry for the inconvience. This is not the service we are providing to our customer. I'm escalating this issue to our concerned team who will take some serious action on it and I assure you that our team will replace the order or the amount you have charged from the product will refund to your account.

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