Subject: Tech Support Candidate - Shashank Shashank
From: Shashank Shashank <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 04:17:20 -0400

| | Tech Support Test

Name | Shashank Shashank
E-mail | [email-masked]
Phone Number | (+91) 8853733863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Buxar (Bihar)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | Technical support | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As far as computer networking is considered few points need to be taken care

1) network device as well as basic devices have to be physically connected well with proper network topology i.e physical layer > data link layer > network layer > session layer > presentation layer > application layer

2) if a computer is able to connect to some websites but not on all then we should check the DNS address that is assigned to the router

3) we should power cycle the whole devices that include network device and basic devices

4) we may try to reset the router if it requires

5) we can go to the router interface page and check the access control list for the websites or a particular device

6) We may try with different browsers and devices

7) we may delete the cookies, history and cache memory

8) We may check for the device or browser updates

9) we may check for the

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps are as follows
1) Turn on the Bluetooth features on the mobile devices

2) Tapping Pair new device on the screen but if are unable to find a new device, then it can be checked  under "Available devices".

3) Select the name of the Bluetooth device that I want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

1) Communication Skills: We need to be excellent in communication otherwise customers will get irritated
2) We need to deal with the customer patiently
3) Problem-Solving Skills have to there that come with proper training, field knowledge thorough study
4) keen Learner

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |