Subject: Tech Support Candidate - Munish Kapoor
From: Munish Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 03:32:02 -0400

| | Tech Support Test

Name | Munish Kapoor
E-mail | [email-masked]
Phone Number | (91) 7827162141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VPN Office 365 Server 2012, 2016

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Live Connect | Senior Technical Associate | 15 June 2020 | 30000
Previous Employer 1 | MindSquare | Lotus Admin | NA | 23000
Previous Employer 2 | Nippon data | Lotus Admin | NA | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will check the Error Message
Then We will Check the same website on another browser if User ale to open on another browser then we can reset the browser on which Customer is not able to open the Ndtv website
We can enabled the cookies
Update Browser
Delete Junk Data
Perform Cleanmgr

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We will put our Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

We will Go to Settings and then Connected devices then Bluetooth. We will select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

Must be Energetic
Polite
Sympathy
Empathy

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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