Subject: Tech Support Candidate - Anuj Tiwari Anuj
From: Anuj Tiwari Anuj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Apr 2022 02:13:26 -0400

| | Tech Support Test

Name | Anuj Tiwari Anuj
E-mail | [email-masked]
Phone Number | (+91) 8585922049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Times Internet | Technical support engineer | Na | 66 thousand
Previous Employer 1 | Hytech professional software systems | Application support engineer | June 2 2018 | 51 thousand
Previous Employer 2 | Smart software systems | Application support engineer | Jan 1 2017 | 37 thousand

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would try to check my network on the desktop then i would check the website is up or not via pinging on cmd if everything remains fine would clear cache of browser and try to use incognito tab of browser to diagnose actual case of issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open bluetooth on speaker by long press of power button
2 open bluetooth of mobile under settings of device
3 will try pairing as bluetooth speaker connecting for first time once pairing is successful
4 play test audio to check the sound

What according to you makes you a good candidate for customer service or technical support job?

I m a good team player
I m empathetic while listening customer concern before responding
I m quick learner try to avoid mistakes and try to follow my customer with determination

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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