Subject: Tech Support Candidate - divya rajak
From: divya rajak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Apr 2022 09:40:39 -0400

| | Tech Support Test

Name | divya rajak
E-mail | [email-masked]
Phone Number | (122001) 9981736061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | genpact | senior process associate | 30 dec 2021 | 34439
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first,lets figure out where the problem is
problem only happens with certain website
then try to open a new tab and check to see if you can load another website like yahoo.com or google.com

2.if site works on another browser t

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. put the speaker in pairing mode.switch on the speaker and long press the bluetooth button on the device.

2.switch on the bluetooth mobile phone .go to setting in your phone and select the bluetooth setting option..

3. wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | customer first is a mantra for any organisation to suceed in bussines.i follow this mantra being responsive with positive attitude,taking accountability and ownership,understanding customer issues as a partner and providing proactive cost effective and best solutions towards the problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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