Subject: Tech Support Candidate - Shivangi Sharma
From: Shivangi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Apr 2022 07:35:04 -0400

| | Tech Support Test

Name | Shivangi Sharma
E-mail | [email-masked]
Phone Number | (+91) 8979630776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ahra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | System administrator | | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
2.Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
3 Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen.Tap Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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