Subject: Tech Support Candidate - Rafik Khan
From: Rafik Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 13:23:51 -0400

| | Tech Support Test

Name | Rafik Khan
E-mail | [email-masked]
Phone Number | (91) 8898051983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMA CGM Global business services | IT Analyst | | 28850
Previous Employer 1 | Experis IT PVT LTD | Technical support Engineer | 10-05-2019 | 16000
Previous Employer 2 | IBM infoservice | Technical support Engineer | 10-08-2017 | 120000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check whether the site is allowed or blocked
2. Will check date and time , as will not be able to access any site if date and time are of 1 years previous
3. Will check proxy or any other applications from where does the site passes through
4. I'll check same site same site in different browsers also will check if site is not accessible for any particular user or it is for all users.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I'll power-on bluetooth device and at the same time I'll enable mobile device mouth
2.upon enabling bluetooth in mobile device, it will search for all the near by device and the next step will be pairing

What according to you makes you a good candidate for customer service or technical support job? | 1. Since handling global users around 2000 users, so the problem is different for everyone.secondly as user is not much into technical part, have an ability and patience to resolve users issue considering cricital impact on bussiness.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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