Subject: Tech Support Candidate - Gaurav Tomar
From: Gaurav Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 11:46:12 -0400

Tech Support
Test

Name

Gaurav
Tomar

E-mail

[email-masked]

Phone
Number

(+91) 9821379995

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP
Na

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Technical support associate

Aug 2021

26

Previous Employer 1

Ikya

Executive

Sep
2015

12

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will check if any update is available or not.

I will clear cache and clear data of browser.

After I will reinstall the browser.

Then I will ask to try on another browser.

After that I will esclate to leavel2

Then

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile  phone.

Wait for the phone to connect.

What according to you makes you a
good candidate for customer service or technical support job?

Experience

On a scale of 1 - 5 please rate your
fluency in spoken English

3