Subject: Tech Support Candidate - Shaikh Amaan Hasan
From: Shaikh Amaan Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 06:29:40 -0400

| | Tech Support Test

Name | Shaikh Amaan Hasan
E-mail | [email-masked]
Phone Number | (110025) 9520706551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Abul Fazal Enclave, New Delhi, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ani Network Pvt Ltd | L1 Technical Support | | 18000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connectivity then I will check if the website is in https or http. If I am opening the website using http I will switch to https or vice-versa. Still issue not resolved then I will change my DNS to primary 8.8.8.8 and secondary 4.2.2.2 after that I will restart my browser and see if issue got resolve if not then I will take tracert and nslookup of the website and will check on which hop issue arises. Also I will check the same website on other ISP as well if there the website is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth of the mobile device.
Open the Bluetooth of the speaker.
Pair the new device on the mobile.
New Device/Speaker got connected to the mobile.

What according to you makes you a good candidate for customer service or technical support job?

My curiosity to troubleshoot problems for the customer.
My ability to stay calm and actively listening.
My ability to understand the problem.
My ability to satisfy a customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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