Subject: Tech Support Candidate - Dheeraj Kumar Sharma
From: Dheeraj Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 04:48:27 -0400

| | Tech Support Test

Name | Dheeraj Kumar Sharma
E-mail | [email-masked]
Phone Number | (91) 8083696780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Smart chip pvt ltd | IT Executive | 27/09/2021 | 20000
Previous Employer 2 | Nxtra | chief proctor | 21/09/2019 | 14000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many solution based on particular issue. like internet is not working issue ?
Step :- 1 This issue will be resolve by the help of checking LAN wire because, some time LAN wire not connected properly in RJ45 port. step 2 :- if LAN wire has properly connected in RJ45 port after that I will check another site , is it work properly or not. if it is work properly then I will check browser and delete cookies and history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step:- 1 Turn on Bluetooth in both device.
Step:- 2 searching near Bluetooth device.
Step:- 3 After searching Bluetooth we will get device list.
Step :- 4 select speaker name and pair the device ( if it is connecting 1st time)
Step :- After both device connect to each other.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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