Subject: Tech Support Candidate - Mohd Younus Dar Younus
From: Mohd Younus Dar Younus <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 03:30:30 -0400

| | Tech Support Test

Name | Mohd Younus Dar Younus
E-mail | [email-masked]
Phone Number | (+91) 9419235956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First things to do will be to refresh the page  once to make sure. If refreshing gives the same error again then based on the type of error i will take the necessary steps to figure out the cause of error like checking whether my internet connection is working or not. I will try to restart the router once. If the incoming internet seems fine then I will try to use the windows troubleshoot option to check the cause of issue. If it is regarding server then I will try a different address to see if that works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth on the phone
Turn on the Bluetooth speaker
Search for available devices on the phone
Select the Bluetooth speaker from the liest of devices.

What according to you makes you a good candidate for customer service or technical support job? | I am computer science btech graduate and have the basic necessary skills to do any kind of customer service job. I am fluent in languages like Hindi, Urdu, English. I have good communication skills and like to talk to people a lot. I have good customer motivation skills and can get a product sold with ease. I am a hard worker and quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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