Subject: Tech Support Candidate - Samar Tyagi
From: Samar Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 03:01:14 -0400

| | Tech Support Test

Name | Samar Tyagi
E-mail | [email-masked]
Phone Number | (0120) 9958243630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies ltd | Analyst | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection wi-fi or LAN cable is properly connected to my desktop or laptop or any other devices and make sure my wi-fi router is turned on

2. I will take the speed test to measure the speed of my internet connection

3. I will try with different browsers i.e( chrome/edge/firefox/ IE

4. Reboot the machine or Laptop or Desktop

5. If the problem is with my internet connectivity then i will contact to my service provider

6. Try to delete cache and saved password or other browsing history and reset browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Tap Bluetooth .
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation.
Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |