Subject: Tech Support Candidate - Kuldeep Bisht
From: Kuldeep Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 02:58:12 -0400

| | Tech Support Test

Name | Kuldeep Bisht
E-mail | [email-masked]
Phone Number | (248161) 9997472728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Balawala, Dehradun, Uttarakhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Troubleshooting Server like DNS, DHCP, and good understanding of Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qurizon Technology | Senior SEO Executive | Currently working | 15,000
Previous Employer 1 | Skyinfotech | Junior SEO Executive | July 2019 | 10,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are multiple reasons behind this error. Here are the troubleshooting steps:
1. I'll Try to check the internet connectivity, also I'll check that the LAN cable is faculty or not.
2. I'll try to clean browser cache, and restart the application.
3. If the problem are from the installed extension, then I'll try to remove them.
4. If the problem is from browser or the application side then I'll run the eventvwr command or compumgmt.msc command and then I'll access the event viewer system tool and try to solve problem from the tool.
5. Problem could be from the temporary files. I'll try to delete all of them.
6. The last option would be restart PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth speaker.
2. Turn on your device.
3. Turn on your Bluetooth fr settings or from the navigation panel.
4. Search for the new device.
5. Select the device and select pair option.
6. Your Bluetooth device is now successfully connected to your smartphone.

What according to you makes you a good candidate for customer service or technical support job?

I'm a tech savvy person, never hesitate by doing any task related to computer and smartphone.

I've a very good understanding of computer fundamentals, like Boot modes, File System, shortcut commands, OS architecture, troubleshoot and debug computer related queries etc.

Good understanding of networking and server field like Active Directory, FSMO roles, groups and policies, DNS and DHCP connectivity, different types Protocols and port numbers.

Good knowledge of web development (HTML, CSS, JS and PHP) and digital marketing (SEO, SMO, ADWORDS)

I believe having these qualities are good to deal with clients.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |