Subject: Tech Support Candidate - Shubham sharma Shubham
From: Shubham sharma Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 02:51:55 -0400

| | Tech Support Test

Name | Shubham sharma Shubham
E-mail | [email-masked]
Phone Number | (160101) 9855141652
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Way to abroad | Head of department | March 31 | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all, I will check the internet connectivity either it is working or not.
2. If there will be internet issue then I will resolve that issue.
3 . If there will be a browser issue then I will clear all the cookies and browser history  from the running browser and i will try again.
4 In the last I will close all the running tabs from the screen of the system and refresh the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First of all we need to turn on Bluetooth of both the devices
2. After that we have to check out the list of Bluetooth devices in the mobile phone.
3.we should know that what is the name of Bluetooth speaker name which we want to connect with our mobile phone.
4.And in the last when we get to know that name and that name is also mentioned in the list of Bluetooth devices  then we have to select that name and after that our Bluetooth speaker will be connected from our mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I can handle both the processes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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