Subject: Tech Support Candidate - Adil Hussain
From: Adil Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Apr 2022 02:45:55 -0400

| | Tech Support Test

Name | Adil Hussain
E-mail | [email-masked]
Phone Number | (+91) 8249258687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam colony, Delui
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In general, this problem happens for failing on DNS lookup. Most often, it causes due to not getting an internet connection or misconfigured internet or network settings. Another reason could be the firewall preventing Chrome from loading this spacific webpage.

Here are some possible solutions:

Clear browser cache, history, and cookies
Reset Chrome browser settings
Reset Wi-Fi Modem
Restart DNS client
Reset the Chrome profile Sync
Scan your device for malware
Reinstall Chrome
Install another web browser
Changing maximum allowed TLS version
Remove browser extension from Chrome.
Make sure that you have installed the latest version of Chrome running on your PC to prevent this error from occurring.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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