Subject: English Language Test - Divesh Wadhwa
From: Divesh Wadhwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 11:43:13 -0400

| | Foreign Language Screening Test

Name | Divesh Wadhwa    /  (91) 7777076466    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear customer, we tried to reach at your location for the delivery of your product. Unfortunately, our delivery boy was unable to find your location and the product was undelivered. Please check your address on the order, or contact the delivery person by calling the number provided in the delivery status.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry for the Inconvenience caused to you, sometimes things like this happens while installation. We are forwarding your concern to the concerned department. Your order will be replaced at the earliest. We request your cooperation.

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