Subject: Tech Support Candidate - Rohit Sharma
From: Rohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Apr 2022 09:01:47 -0400

Tech Support
Test

Name

Rohit
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9971983989

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
office 365, Exchange server

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Blueberry IT Consulting

office 365 consultant

20/12/2021

46000

Previous Employer 1

Pyramid IT Consulting

System
Executive

30/07/2020

24500

Previous Employer 2

SMK Infosolution

Desktop
Engineer

26/05/2018

20000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

As a
single website is not working, that means internet is working fine and the
problem is with only one website, and in that case, I will try to switch the
browser to see whether it is working or not.

if On another browser as well the mentioned site is not working, I will check if
the site is up or not.

Sometimes the site DNS address changes and the address that is already saved in
our local DNS cache usually routes and loops the destination and in that case, I
will delete the local DNS cache with a command called flush DNS (ipconfig
/flushdns).

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First we need to switch on the Bluetooth
speaker.

2. After that, we need to enable the Bluetooth in both devices.

3. After enabling the Bluetooth on both devices we need to search the Bluetooth
speaker on our mobile phone's Bluetooth option.

4.we need to find out the name of Bluetooth speaker in the available device of
our phone and then after tapping on the name we have to tap on connect or
pair.

5. Once we tap on the option called "connect" or "pair", the mobile device will
connect to the Bluetooth speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

As in all my previous organization, I was engaged with
endpoint support, I got to know a lot of things about a customer psychology.

All they need is, a spontaneous resolution to avoid the downtime and in such
scenario I think I am a perfect match as in past four years I have managed many
types of customers. Like - an irate customer, worried customer, customer with
good technical skills, customer with no technical skills.

I am a self dependent person who is very good in researches and in such scenario
I think I will be able to solve all the queries of the customer of different
moods.

On a scale of 1 - 5 please rate your fluency in
spoken English

4